15.5 Trials, grace, and suspension — what happens, in plain terms

The trial. A new company starts with a 30-day free trial on the Scale plan — no card is asked for at the door. A banner counts the days down, and reminders reach your administrators a week before the end, three days before, and on the last day. Subscribe during the trial and nothing is interrupted: the trial simply becomes your subscription.
If the trial ends unpaid — the free core. Your workspace does not close. It moves to the free core: your accounting keeps working in full — the chart of accounts, journals, bank accounts and statements — your core dashboards stay, the plan covers one user (nobody already on the workspace is ever locked out; the limit binds when you add someone new), you have 50 MB of file storage, and everything you entered stays yours to view and export at any time. What pauses is the rest: sales, procurement, inventory and the other modules, the module managers and forecasting, so no new business documents (invoices, orders, receipts) can be created — the books themselves never stop. Nothing is deleted. The Subscription tab says so plainly, and subscribing to any plan restores your workspace: the modules you had on your trial switch back on where the new plan includes them.
Past due. When a paid month ends without payment, the invoice is issued and the subscription becomes past due. Nothing else changes yet. (Only trials land on the free core — a subscription that was paid and then lapses follows the past-due path below, never the free core.)
Grace. You keep full access for a 7-day grace from the invoice. Reminders go to your administrators on the day the invoice is issued, and on days 3 and 6 — the schedule is fixed, and no reminder is a surprise.
Suspension. At the end of grace, an unpaid subscription is suspended, and the company becomes read-only: your people can sign in, view everything, download and export (§15.7) — but nothing new can be created and nothing existing changed, and a banner says so and points at the Subscription tab. One carve-out matters: voids and reversals of existing documents stay possible, so a suspended company can still tidy its own paper.
Coming back. Pay the open invoice (§15.4) — an invoice marked failed is still payable — and the subscription returns to active, with full access, from that payment. Suspension deletes nothing, hides nothing, and ages nothing; it is a billing state, and paying is its whole cure.