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User Manual · Chapter 3 — Sales

3.11 Good to know — sales

  • An approved order is a promise with figures attached. The invoice inherits its prices and its frozen rate even if the catalogue price and the market rate have both moved since. Quote accordingly.
  • Credit limits are in the customer's currency, not yours. A limit that looks small in your books may be exactly what you agreed in theirs.
  • A manual hold never releases itself, and a financial override does not lift one. If an order will not move, read its banner before escalating — it names the reason.
  • Unapplied receipt money is not missing money. It is the customer's credit, visible on their record, waiting for the next invoice.
  • VAT follows the customer and the product together, line by line. When a line's tax surprises you, check the customer's tax position first and the product's tax code second.
  • Closing is not deleting. An order that will not proceed is closed; it stays readable, and its history stays auditable.
  • Growing depth is one-directional in the moment: a company cannot drop from [Standard] to [Simple] over open orders — finish or close the chain first (0.5).

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