Skip to content
User Manual · Chapter 15 — Your subscription and billing

15.2 The usage meters — users, storage, documents, AI allowance

The Subscription tab shows your company's meters, live, against your plan:

  • Active users — people who can sign in, against your plan's user count. Deactivated users consume no seat. A user flagged as your external accountant counts against the plan's accountant seats instead — your bookkeeper never eats a staff seat (16.2).
  • Storage — the file bytes of 14.7, against your plan's storage limit.
  • Documents this month — transactional documents created in the calendar month, against the plan's volume band.
  • AI calls this month — the work of Ask AI and the Action Assistant (2.12, 2.13), against the plan's monthly AI allowance.

The behaviour at the edges is uniform, and deliberately gentle:

  • At 80%, a meter warns — it shows amber on the tab, and your administrators get one notification per meter per month. Warning is information, not jeopardy.
  • At the limit, only the action that crosses it stops. You cannot create the user who would exceed the seats, or upload the file that would exceed the storage — and each refusal names the limit and the plan, so the cure is in the message. Everything already inside keeps working.
  • The documents band never stops anything. It warns at 80% and at the band, and that is all: a busy month is not an offence, and no document is ever refused for volume.
  • An unlimited meter — the founding arrangement of §15.1 — shows as ∞ and never warns.

Snapshot: portal-v0-2026-11-10